Refund policy
At NOOMA, we want you to feel confident in your purchase. If something isn’t right, we’re here to help.
30-Day Return Policy
You have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must:
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Be unused and in the same condition that you received it
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Be in its original packaging
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Include all accessories and components
If your return is approved, we will provide instructions on how to send the product back.
Please note that return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.
Damaged or Defective Items
If your product arrives damaged or is not functioning properly, please contact us within 7 days of delivery.
Please include:
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Your order number
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A brief description of the issue
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Photos or videos showing the problem
Our team will review the request and provide a replacement or refund when appropriate.
Non-Returnable Items
We cannot accept returns for:
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Used or worn products
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Items damaged due to misuse
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Products returned without prior authorization
Refunds
Once we receive and inspect your returned item, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.
Order Cancellations
Orders may be canceled only before they are processed for shipping.
If an order has already been shipped, it must follow the standard return process.
Contact
If you have any questions regarding returns or refunds, please contact our support team at: